Terms 

1. Provider

This website is operated by ITS Lab LTD. (АЙ ТИ ЕС ЛАБ), UIC 208520407, registered in Bulgaria at Промишлена 33. Contact: info@websites-builder.com, +359 894 929 899.

2. Purpose of the website

websites-builder.com presents:

• our web design and development services
• indicative base commercial packages
• maintenance services
• project and portfolio information
• inquiry and contact functionality

3. No contract is concluded through the website

Sending a form on this website does not conclude a service contract and does not create any payment obligation.

A project becomes commercially binding only through the subsequent process between ITS Lab LTD. and the client: an individual quotation or proposal, and its acceptance or a signed agreement. Information published on this website is an invitation to discuss a project, not a binding offer.

4. Base prices

Prices shown on this website are base prices for the defined standard package.

Additional pages, additional languages, integrations, extra functionality and custom requirements may increase the final price. The individual written quotation defines the final price and the exact scope of a project.

5. Business website packages

The scope, functionality and delivery time follow the selected package on the Pricing page and the quotation confirmed in writing. Custom solutions follow the agreed scope and delivery time.

• Landing Page — 1 page; Enquiry form; Meta Pixel / GA4 setup; Business email. Delivery: 3–5 days.
• Business Website Start — Up to 5 pages; 1 language; Custom design; Advanced SEO optimisation; Google Business Profile setup; Free demo; Business email. Delivery: 5–7 days.
• Business Website Plus — Up to 10 pages; 2 languages; Blog or gallery; Copy for the main pages; Advanced SEO optimisation; Business email. Delivery: 10–14 days.
• 50% to start, 50% before public launch
• first year of standard domain registration included
• The first year of hosting, domain and technical support is included in every package.
• additional or custom work quoted separately

6. Online-store packages

The scope, functionality and delivery time follow the selected package on the Pricing page and the quotation confirmed in writing. Custom solutions follow the agreed scope and delivery time.

• Online Store Start — Up to 30 products; Speedy/Econt integration; Card payment via Stripe/myPOS and cash on delivery; Admin panel; Business email. Delivery: 7–10 days.
• Online Store Plus — Up to 150 products; 2 languages; Filters; Promo codes; 2 couriers; Abandoned cart emails; Business email. Delivery: 15–20 days.
• 50% to start, 50% before public launch
• first year of standard domain registration included
• The first year of hosting, domain and technical support is included in every package.
• additional or custom work quoted separately

7. Third-party charges in ecommerce projects

Transaction fees, courier charges, subscriptions and other charges of external providers are not development fees and may apply separately, under the terms of those providers.

8. Maintenance plans

The current prices and exact scope of the website and online-store maintenance plans are those published on the Pricing page. Each selected plan is agreed individually.

The first year of hosting, domain and support is included.

From the second year you can choose a paid plan.

No automatic renewal.

The minimum term of the selected paid plan is 6 months.

Annual prepayment — 2 months free.

Included technical support keeps the website working and secure during the first year. It is not one of the paid plans below and does not mean unlimited edits.

Work beyond the corrections and hours included in a plan is billed as hourly work or quoted separately.

4 business hours is the time to a first response, not a promise to complete every task.

9. Project start and delivery

Delivery periods begin once we have received:

• the required initial payment
• the necessary project information, content and materials
• any required access or credentials

10. Timeline pauses

Published delivery targets assume normal cooperation. The timeline pauses while we are waiting for client feedback, approvals, missing content, credentials or other client-side dependencies. We do not guarantee fixed completion dates where the dependencies are outside our control.

11. Client responsibilities

The client is responsible for:

• providing accurate project information
• giving feedback and approvals in reasonable time
• supplying the materials the project needs
• holding the necessary rights or licences for supplied text, images, logos and other content
• the legal, tax and regulatory content relating to their own business

12. No legal or tax advice

We may implement legal, tax or shipping settings and pages technically, based on the information the client provides. We do not provide legal, tax or accounting advice.

13. Revisions and additional work

Included revision rounds apply within the originally agreed scope. New functionality, additional pages or languages, further integrations and other material changes outside that scope require a separate quotation.

14. Domain, hosting and support

• The first year of hosting, domain and technical support is included in every package.
• premium, aftermarket or unusually priced domains are not included unless separately agreed
• Included technical support keeps the website working and secure during the first year. It is not one of the paid plans below and does not mean unlimited edits.
• From the second year you can choose a paid plan. No automatic renewal.
• the terms of the registrar and hosting provider apply in addition

15. Third-party services

Projects may depend on external services such as domain registrars, hosting providers, payment providers, couriers, APIs, plugins and platforms.

We are not responsible for changes, outages, fees or restrictions introduced independently by such third parties, subject always to applicable mandatory law.

16. Intellectual property

Ownership, licensing, transfer of source files, credentials and rights in project deliverables are governed by the individual accepted quotation or contract.

Materials supplied by the client remain the client's responsibility. Third-party assets and components remain subject to their own licences. The content of this website, including texts, design and project presentations, belongs to ITS Lab LTD. or its respective rights holders.

17. Cancellation and refunds

Cancellation, termination, refunds and the consequences of work already performed are governed by the accepted quotation or contract, by the stage of work reached, and by applicable mandatory law. Nothing in these Terms removes rights that cannot lawfully be excluded.

18. No guaranteed business or SEO result

Where technical SEO foundations are included in a project, they are implemented as described in the offer. We do not guarantee specific search rankings, traffic levels, sales, revenue or conversion results.

19. Liability

Our liability is determined by the individual agreement and by applicable law. Failures of third-party services outside our reasonable control may affect the operation of a delivered website. We do not exclude liability where exclusion would be unlawful.

20. Mandatory consumer rights

Nothing in these Terms limits the mandatory statutory rights of a consumer under applicable law.

21. Changes to these Terms

These Terms may be updated when our services or applicable law change. The version published on this page at the time of an inquiry applies to that inquiry; an individual agreement prevails over these Terms where they differ.

22. Contact

ITS Lab LTD. (АЙ ТИ ЕС ЛАБ), UIC 208520407, Промишлена 33. Email info@websites-builder.com, phone +359 894 929 899.